Terms & Condition

Effective Date: 12 September 2025

Welcome to Benadig (“Company”, “we”, “us”, or “our”). By accessing our website at www.benadig.com or using our services, you agree to the following Terms and Conditions.

These Terms & Conditions (“Agreement”) govern your use of our services, including software and digital products (the “Products”), and form a legally binding contract between you and Benadig (“we”, “us”, “our”). By purchasing, downloading, accessing or using any of our Products, you agree to be bound by this Agreement.

Please read these terms carefully.

1. Service Use Agreement

By engaging our services, you confirm that:

▪️ You are legally capable of entering into binding contracts.

▪️ All information you provide to us is accurate and up to date.

▪️ You agree to comply with these terms and all applicable laws in MY.

2. Definition

▪️Products: software, digital downloads, digital content, templates, or any form of non-physical goods delivered electronically.

▪️User / Customer: the individual or entity purchasing, licensing or using the Products.

▪️License: the rights granted to you to use the Products under this Agreement.

3. Payment Terms

Your data is stored and processed in MY and retained for 365 Days or as long as necessary to fulfill our business obligations or legal requirements.

4. Delivery Of Digital Product

▪️All software and digital products will be delivered electronically, usually via email, download link, or access portal after purchase.
▪️It is your responsibility to ensure that the email address and contact details you provide are correct to receive your purchase.

▪️Access is considered granted once the digital file is made available or the user account/portal is set up.

5. License & Use Of Product - Software & Digital Product

When you purchase or access our software and/or digital products,

▪️You are granted a limited, non-exclusive, non-transferable license to use the product for your personal or business use, as specified.

▪️You may not resell, distribute, share, or modify the software/digital product without our prior written consent.

▪️You may not copy,reverse engineer, decompile, disassemble, sublicense, or publicly display or perform the Products beyond what is explicitly permitted.

▪️Access credentials (such as login details, API keys, or license codes) are for your use only and must not be shared with third parties.

6. Intellectual Property & User Generated Content

All content, branding, and materials provided on our website and during service delivery remain the intellectual property of Benadig. You are granted only limited usage rights as per your license.

If you submit content (e.g. reviews, feedback, user content), you grant us a license to use that content (e.g. for marketing), while you retain ownership.

You may not reproduce, copy, or redistribute any part of our services without prior written consent.

7. Deposit, Rescheduling & Fees

Some services may require a deposit of to secure your appointment or Onboarding Process.

This fee:

▪️ Is non-refundable, even if you cancel the appointment.

▪️ May be applied toward your total service amount at our discretion.

▪️ Will be clearly stated at the time of deposit if applicable.

All reschedule requests must be made at least in advance of the scheduled appointment.

Requests made after this period may not be accepted and may result in the forfeiture of your deposit or applicable fees.

Appointments are subject to availability. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.

8. Refund & Cancellation Policy

8.1 General Rule

▪️Because digital products are intangible and once delivered or accessed cannot be returned, all sales of digital Products are final and non-refundable, unless otherwise required by law or stated below.

8.2 Exceptions & Special Cases

Refunds may only be considered in the following situations:

▪️ You were charged more than once for the same Product due to a system error.

▪️ You did not receive access, and we are unable to provide it after reasonable attempts.

8.3 Free Trials or Money-Back Guarantees

▪️ If you are offered a free trial, that trial period must be used to evaluate the Product. Once it ends and you are charged, you accept these terms.

▪️ If we offer any money-back guarantee (e.g., 7 days after purchase), it will apply only to new purchases and not renewals (unless stated otherwise).

8.4 Cancellation of Subscriptions

▪️ You may cancel your subscription at any time, but no prorated refund is available for the current billing period after cancellation.

▪️ After cancellation, you will retain access until the end of the current paid period.

9. Subscription, Renewal & Payment

▪️If Products or services are subscription-based, the subscription will renew automatically unless you cancel before the renewal date.

▪️You agree to pay all fees specified in the purchase/ordering document. Prices may change; we will notify you of any material changes.

▪️You are responsible for providing valid payment information and updating it as needed. Failure to make payment may result in suspension or termination of access.

10. Warranties & Disclaimers

▪️Products are provided “as is” and “as available”, without warranties of any kind, express or implied, to the fullest extent permitted by law (including warranties of merchantability, fitness for a particular purpose, non-infringement).

▪️We do not guarantee the Product will meet your expectations, be error-free, or be available at all times.Indirect or consequential damages

11. Limitation of Liability & Indemnity

We strive to deliver services professionally and responsibly.

▪️To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages (including loss of profit, data, business, or goodwill) arising out of or in connection with use or inability to use our Products.

▪️Our total liability under this Agreement shall be limited to the amount you have paid for the Product (if any).

▪️You agree to indemnify, defend, and hold us harmless from any losses, damages, costs, liabilities arising from your violation of this Agreement or your misuse of the Products.

12. Governing Law & Dispute Resolution

▪️This Agreement is governed by the laws of MY without respect to its conflict of laws principles.

▪️Any disputes shall be resolved under the Selangor whether by courts, arbitration, mediation, etc. in Petaling Jaya, MY.

13. Severability & Entire Agreement

▪️If any provision is found invalid or unenforceable by a court, that provision will be modified / removed, but the rest of the Agreement remains in force.

▪️This Agreement, together with any additional agreements like Order Forms, pricing schedules, or subscription details, constitutes the entire understanding between you and us regarding the subject matter.